NOTE TO ALL MEMBERS: Regardless of whether your membership is current or expired, please click LOGIN and NOT "Register to Join". Doing so will create a duplicate member record for you in the system which is difficult, if not impossible, to fix. If your membership has expired, watch this video on how to renew by credit card.
First check closely that your email address nor password does not contain a typo. Then, carefully enter your email address and password again to see if your name appears at the top. If your name appears then, you have logged into the website successfully. If not, follow the instructions below to reset your password.
If you found the "firstname.lastname@example.org" email in your Spam/Junk folder, please follow the instructions below for How can I prevent the website's emails from landing in Spam/Junk folder?
If the website is not accepting your email address:
Do NOT click "Register to Join" because that will create a duplicate member account and Profile for you which will be difficult, if not impossible, to fix.
If your email address has been taken, you already have an account/record in the website system and you are probably on the "Registration" screen rather than the Login screen.
NOTE: Do NOT create a New Account nor complete the online membership form on the "Registration" screen which is for first-time members only. Completing the online membership form will create a duplicate account/record for you which will be difficult, if not impossible, to fix.
Add the following information into your email Contacts/Addressbook:
In addition, for Gmail accounts, go to your Gmail Settings (click the gear icon in the upper right-hand corner):
Check your Spam periodically to confirm that email@example.com mail has NOT been sent to Spam and is in your Inbox or the location that you have specified in Step 5.
Were you logged into the website when you clicked "Members Only" or the link to the page?